Senior Visualisation/Insights Analyst
Full-time, Competitive

Ref: 10372

Salary: Competitive

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Senior Visualisation/Insights Analyst

This is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2017, and Number 15 in Europe! Our business is fast-paced, innovative and fun. We truly believe it’s our people that make the difference.

We are the UK’s leading pet specialist and aim to be the Best Pet Care business in the World, providing pet owners with all their needs including food, accessories, veterinary and grooming services. Our Omni-channel retailing business operates from a UK wide store network of over 450 superstores alongside an online offering via our website. We also offer services to our customers through our in-store veterinary practices and grooming salons, as well as nutrition consultations, aquaria water testing and pet micro-chipping.

We operate the UK’s largest small animal veterinary business through our interest in around 450 first opinion joint venture practices and 4 specialist referral centres. Our first opinion practices are mainly operated under the Vets4Pets brand and are located both in-stores, as well as in standalone locations. Our referral centres provide high level, specialist services to both our own, and independent, first opinion practices.

Pet Care Analytics for All

The CEO & Board have positioned ‘using data and VIP to better serve customers’ as one of our 4 strategic pillars and intends to keep us ahead of the curve in the Pet Care industry.

To achieve this we are focused on creating an internal analytics capability that will create value by helping us all to make better decisions that improve pet welfare, enables a brilliant customer experience and optimises the working life of our colleagues and partners.

Since the appointment of the Chief Data Officer onto the Executive team we have outlined a strategy to establish “Pet Care Analytics for All”. Analytics will become the lifeblood of our Pet Care ambitions across the Group. We will establish an internal set of capabilities (people, process, technology and culture) that will allow the Group to:

  • Get more impactful, relevant and timely insight out to colleagues and partners
  • Increase the velocity and effectiveness of our VIP activity and customer experience journeys
  • Leverage advanced analytics to optimise our supply chain, customer spend, workload, colleague rotas, pricing, next best action and vet practice profitability
  • Introduce further artificial intelligence to improve pet welfare and diagnosis

Role and Context

Notwithstanding Pets at Home’s already pre-eminent position in the Pet Care market, we recognise that we cannot rest on our laurels. We have taken a forward looking approach and placed data and analytics at the heart of the business particularly as we have a successful customer loyalty scheme (VIP) that we can leverage far more than we have. We believe that if we can harness the power of our data it will open up new opportunities. To maximise these opportunities requires a leading class analytics capability within the organisation.

We have outlined 3 broad streams of activity within our analytics strategy:

  • Creating an Analytics organisation and operating model
  • Implementing a data and analytics infrastructure (Cloud based)
  • Changing the organisation to an analytics mindset and culture.

We are at the beginning of our journey. We want to centralise where our insights are produced and published and the Analysts will become the engine room which build new insight products within the newly established Pet Care Analytics Group (PCAG) reporting to our Head of BI Services.

Business Intelligence (BI), in our context, is an umbrella term for the tools, methods and processes required to deliver regular, industrialised insight out to the Group. This includes management Information and guided analytics in the form of standard reports, dashboards or adhoc queries pushed out to a variety of consumer devices including Pet Pads, phones, desktops and where appropriate even paper! The visualisation analyst will be responsible for developing appropriate tooling to ensure insights are delivered in a consistent and robust manner.

Key Responsibilities;

  • Driving adoption of our Business Intelligence environment through first in class dashboard and MI development
  • Taking our business colleagues from capturing and refining requirements through to build, test and delivery.
  • Define, design, develop and maintain performant BI applications ensuring data quality is maintained to a high standard.
  • Providing maintenance and support of our existing suite of reporting dashboards and BI products
  • Actively drive improvement and growth through analytics of our data and new techniques.
  • Adopt efficient design and development principles to "transform and load" data for MI production. Provide support to other team members to manage complex requirements
  • Design BI layout in conjunction with business stakeholders ensuring that insight is relevant, clear and succinct.
  • Provide input and adhere to standard design framework and data architecture principles
  • Contribute to product innovation
  • Extend and share expertise across the team
  • Provide 2nd line support and assist 1st line support staff as required

Key Experience

  • In-depth knowledge (5+ years) and experience of BI platforms and tools e.g. Business Objects, Tableau, Looker, Qlik, Thoughtspot, GCP Big Query,
  • Excellent level of knowledge of SQL
  • Good level of experience of designing optimal data structures, design, coding and development methodologies
  • Demonstrable experience of understanding business needs and translating outputs into meaningful language and creating commercial success through actionable analytics/insight
  • Proven experience to see and know “what good looks like” when it comes to people, methods, tools and practices within BI services


Bachelor’s degree preferably in maths or science based subject


  • Competitive salary and market leading benefits
  • 36 days paid annual leave (including bank holidays)
  • Birthday Leave - 1 day extra leave to celebrate your Birthday!
  • The option to buy extra holidays
  • Pension Scheme
  • Colleague Discount- 20% discount for you (plus one family member). This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services, and Pet Plan Insurance!
  • “Treats” benefits- an online range of offers and discounts which are available exclusively to Pets at Home Colleagues
  • 4 x Life assurance
  • Contributory Private Health Care
  • Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
  • Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
  • Free Car Parking
  • Free Gym
  • Colleague of the Month Awards
  • Cycle to Work Scheme

*If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful*

Organisation: Pets at Home

Date Posted: 13-06-2019

Expiry Date: 31-01-2020