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Working in Customer Service

Good Customer Service has always been at the heart of our business. Now it’s more important than ever.

Dealing with all kinds of customer queries and issues, across all channels, from on the phone to online, our team set out to respond quickly and with quality information, to maintain and protect our brand and reputation.

We go further to make sure our customers have the best possible experience at Pets at Home. Our expertise and insight also helps to inform how the business can get better. Every day, our data helps to drive innovations such as growing web functionality, like self-service and dynamic FAQs, taking out customer pain points and making for an effortless brand experience.

If you’re passionate about customers, can show genuine empathy, want to help resolve issues and can communicate across a range of channels (over the phone or in writing, for example) you’ll love being part of the team here.

Learning and Development

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Wellbeing

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