About Us

Since 1991, we’ve been building a business around pets and their owners, putting them at the heart of our business and sharing our knowledge to help them live long, happy lives together.

We’re focused on being the best in retail, delivering an amazing pet experience through integrated retail and multi-channel services.

Today, we’re the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services.

We’re known for our UK-wide store network, which provides a fun and different experience. They are home to pet villages, fish aquariums and our visiting pets. Our customers trust our quality and value. Our products, which are exclusive and innovative, are developed with every kind of pet in mind.

Customers also love that we are a one stop shop for all pet care products and services, offering convenience and accessibility with our in-store Groom Rooms and Vets4Pets practices, nutrition consultants, aquaria water testing and pet micro-chipping.

For our people, it’s a fun but focused retail environment that’s different from any other. In-store and in the Groom Room, we set out to satisfy our customers and meet our targets by inspiring and supporting each other to be better every day. At our Support Office, we’re professional yet relaxed, taking pride in what we do and how we do it. In our Distribution Centres, we work as one team to deliver for our customers. And we all love it.

We can say that confidently because our people have helped us to be voted 5th in the Great Place to Work UK Best Workplaces Large Category 2018.

And we still have more to do…

Our Strategy

We’ve come a long way because we consistently look ahead to see how far we can go.

So, while we now lead the way in the UK, we aim to be the world’s best pet care business.

To do that, we’re putting in place the people and leaders that will enable us to bring the pet experience to life like never before, filling our stores with life and making them places where pet owners want to connect. We’re also focused on growing our range of services, making it easier for pet owners to take care of their pets, and using our wealth of data to drive a real pet revolution.

Perhaps most importantly for you, we aim to ensure you’re free to deliver our promises, enjoying a dynamic, rewarding and progressive career along the way.

Why join us?

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Rewards & Benefits

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Our people

Meet all our people