Here for pets and owners

We put pets first. In everything we do. As a purpose-led business, that’s what makes us who we are. 
It’s what makes our culture so strong. And it’s a shared purpose that unites our colleagues. We’re all here to help pets and their people live happier, healthier lives together. But while our purpose is grounded in our strong set of values, behaviours and capabilities, our culture is defined by our selfless love of pets.

Kindness is part of our culture. We’re friendly, sensitive, and considerate to our partners, our customers, the pets in our care, and to each other. Because kindness builds trust and creates an emotional connection to who we are and what we do.

It’s what helps us all make the right choice – to do the right thing by pets, our customers and communities. And, of course, our colleagues.

Your wellbeing. Your ability to thrive, to be yourself and be at your best. It all matters to us. 

Our people bring our purpose to life

There are so many roles, people, and skills at Pets at Home. But whether you join us in a pet care centre, Pets Grooming, distribution centre, support office, or a vet practice, you have a part to play in bringing our purpose and values to life.

You’ll be part of a team who care deeply about the pets we work with and enjoy the work we do. Because we’re better with pets – both in terms of our dedication and expertise, and also in terms of the value pets bring to our lives.

We work together, delivering the best care possible in the most agile, efficient and resilient way. And while a lot of our work happens on the shop floor or in the vet’s room, behind the scenes we’re always updating our tech stack to support our colleagues in their work and to give our customers the best possible experience.

Here for each other

We put pets and pet owners first, but we care for every one of our colleagues too. Whatever your background or story, Pets at Home will always be a welcoming and inclusive place to work.

We take mental health and wellbeing seriously here. We’ve made a commitment to support our colleagues through challenging times with initiatives like our Colleague Hardship Fund, our regular wellbeing webinars, and access to trained mental health first aiders. 

We want all of our Pets at Home colleagues to thrive in their role. So, our extensive learning and development programme will help you achieve your goals, whatever your role is and wherever you see your future.

Here for a better world

In 2020, we launched Our Better World Pledge – a commitment to become the most responsible pet care business in the world. We believe that through the decisions we make and the actions we take, we can make a real difference to the lives of pets across the UK, as well as the customers we serve, the colleagues we work with, and the communities we operate in. To find out more about this pledge and our goals for the future, take a look at our Pets, People and Planet page.

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