Meet our Groom Room Team

Everyone Should Have a Tail

Our teams are professional, share a wealth of expertise and all have a love for grooming. We believe in providing a fantastic service for our customers so that they will want to visit us time and time again!


In our grooming salons we have Salon Managers who drive our salon sales and are committed to training and developing their grooming teams – as well as being fantastic groomers themselves. We also have Stylists who, by using their skills and knowledge are dedicated to providing a fantastic grooming service for our customers. Our Assistant Stylists bathe and prepare the dogs ready for their best-ever grooming experience!

Our Grooming Operations team includes a small team of Grooming Operations Managers who are field based and oversee the day-to-day operations of our salons, and we also have a team of field based Grooming Development Managers who are dedicated to supporting the training and development of our Assistant Stylists and Stylists within the business.

Our Colleague Tails

Please select a colleague to view their tail!

Gillian Irvine Grooming Development Manager

JJ Britton Salon Manager

Nicola Ravensford Grooming Operations Manager

Scarlett Birchley Stylist

Scott Mynett Stylist

Jade Stangroom Salon Manager

Gillian Irvine

Grooming Development Manager, North Region

“I started working in our Stirling store in March 1999 as a part-time Store Colleague where I was mostly working on the till. Throughout the years my skills were developed and I took a real interest in learning and developing my pet care knowledge, completing many in-house training programmes whilst also being part of a busy team and maintaining the high standards in store. During this time I have gained vast product knowledge and this has been very valuable to me.

In November 2010 I was given the opportunity to apply for the position as an Assistant Stylist in the newly-built salon within our store and was successful. My move to the Groom Room has given me new challenges which I have really enjoyed. Within a year I was promoted into a Stylist position and shortly after this I was promoted again into the role as a Salon Manager in the Kirkcaldy salon.

Having an understanding of the company and the products that we sell has really helped in the success of the salon because I have been able to pass this knowledge onto the rest of the Groom Room team. In 2011 I completed my City & Guilds level 2 in Dog Grooming at Reaseheath College as an external student and I’m going to be completing my level 3 City and Guilds internally with Pets at Home very soon.

I’ve managed to gain lots of experience of opening new salons, opening a new salon in Perth in 2013 with a brand new team which I then supported and developed, seeing colleagues progress within the salon and in 2014 I did the same again when I opened the Dunfermline salon.

I have recently been promoted into my current role as Grooming Development Manager where I oversee salons from Newcastle to Aberdeen and support our salon teams with their training needs. I’m fairly new to this role but I’m looking forward to a new challenge and whatever else the future holds!”

Gillian Irvine's Pets at Home Journey;

Just click the paws


JJ Britton

Salon Manager, Hemel Hempstead Groom Room

“I started working at Pets At Home in August 2009 as an Assistant Stylist in the Stevenage salon. After six months I was promoted to Stylist, and recently I have been promoted to be the Salon Manager of our Hemel Hempstead salon. I have had lots of training whilst being with Pets At Home! I’ve managed to pass my City & Guilds Level 2 in Dog Grooming, I’m now trained in micro-chipping, I’ve attended dog grooming master classes and at this moment in time I am just finishing off my Level 3 qualification in hydrotherapy for dogs!


I like working for Pets At Home as you get to really live all of our 6 values every day, and to me it doesn’t just feel like a “job”, it’s my career!”

JJ Britton's Pets at Home Journey;

Just click the paws

Aug 2009

Joined Pets At Home as an Assistant Stylist of Stevenage Salon

Nicola Ravensford

Grooming Operations Manager, West and South West Regions

“I started with Pets at Home as a part-time Colleague in 2004 whilst studying for a degree in Animal behaviour and welfare. I stayed on after I graduated, and worked full-time before becoming an Assistant Manager in Stockport. Here, I completed my Steps 3 and OATA fish-keeping training, and (being keen on fish) I jumped at the chance to be the Aquatics Manager of a new marine centre in our Cheltenham store. Whilst there, I gained my Small Pet PCT and Advanced OATA certificates. After 18 happy months specialising in Aquatics I was ready for a new challenge and enrolled on the Management Fast Track Programme, which led me to becoming the Store Manager in our Worcester store.

In 2011 I was promoted to a Field Pet Manager and looked after our west region. The field based role brought a new opportunity to further develop my retail skills as well as to specialise in companion animal care.

I am currently a Grooming Operations Manager for the West & South West Groom Room salons. After nearly 11 years every day still brings a new challenge and no day is ever the same. Pets at Home has always supported my development and I feel proud to be part of the team.”

Nicola Ravensford's Pets at Home Journey;

Just click the paws


Joined Pets at Home in September as a part-time Colleague and completed Step 1 internal training programme

Scarlett Birchley

Stylist, Winnersh Groom Room

I’d always known that I wanted a career with animals – with dogs, more specifically! As a teenager I volunteered a lot of time at my local kennels and grew to recognise many different dog breeds and gained an understanding of dog behaviour. After finishing secondary school, I decided to undertake a qualification in Animal Management and especially enjoyed the dog grooming module. This built on the practical handling skills I was gaining in my volunteering, and by the end of my qualification I knew that I wanted to be a dog groomer.

I was attracted to the Groom Room at Pets at Home because of the on-the-job training they offer. I was delighted to be successful in my application for an Assistant Stylist position in Winnersh in January 2013. At the time, the Winnersh store and in-built salon were brand new. It was so exciting being involved with the wider team, establishing ourselves within the local community and meeting lots of wonderful customers.

Being a small team within a wider team is an unexpected benefit of working for the company as I gained a lot of product insight and was able to use other knowledge from my qualification to help shop-floor customers with basic queries during any periods of quiet in the salon. I remember when the salon opened thinking that the equipment was so impressive, but from relief shifts I have worked in other salons during my career to date, it’s encouraging that the standards of quality and cleanliness are the same in all of the Groom Rooms.

After a lot of hard work I qualified as a Stylist in October 2014, but my training didn’t stop there. I have taken courses in Canine First Aid, Microchipping and even seminars in advanced scissoring techniques. I love the regular training opportunities The Groom Room provide. I feel at home here and supported and encouraged to make the most out of my career. I am proud to be a Stylist at the Groom Room and I recommend it to everybody with the same ambitions!

Scarlett Birchley's Pets at Home Journey;

Just click the paws

Aug 2013

Organised the presence of a stand at a local charity-fundraiser dog show.

Scott Mynett

Stylist, Lowestoft Groom Room

In 2010 I joined Pets at Home as a part-time Store Colleague in the Great Yarmouth branch after completing my qualification in Animal Management. I knew that training and development offered by the Company was something I really wanted to get my teeth stuck into. I passed my Step 1 and Step 2 training programmes within 9 months. Several months later the Company launched the sale of reptiles and I was one of the first colleagues to take the Reptile expertise course. I found this really challenging, despite having previous experience with reptiles and great personal interest in them – any expertise training offered by Pets at Home is guaranteed to be intense!

In 2011 I moved stores to take up a full-time contract and I kept up with my varied training by reading as many books as I could and it was great to know I was fully supported in my learning by my colleagues, management and senior management teams. In 2012 I enquired about the next thing I could train in and I was told about an internal training programme called Power To Your Paws which gives colleagues the opportunity to gain an insight to the world of dog grooming by working in an established Groom Room for one day a week over twenty weeks.

Having qualified as the store’s Dog Nutrition Consultant, I was thrilled at the thought of working with dogs on a full-time basis and I applied for the programme. I was successful and as luck would have it, at the end of my training an Assistant Stylist vacancy arose and I jumped at the opportunity to move onto my next training and development pathway.

I spent around a year perfecting my Assistant Stylist skillset, completing the Clip-It training in September 2013. In March 2014 I saw a brand new salon in Lowestoft was opening up and the powers that be were happy to facilitate a transfer so that I could do my part in giving our customers the best possible service as a result of our knowledge and expertise. In the year that followed I completed my Snip-It course, setting me up to qualify as a Stylist, which I successfully achieved in January 2015. I have also taken a number of expertise courses, including cat-grooming and hand-stripping. Pets at Home have really stuck by me every step of the way and showed me just what I am capable of, and I will be shortly taking a part-time degree in Canine Behaviour as my passion for dogs, their behaviour and welfare really drives everything I do.

Scott Mynett's Pets at Home Journey;

Just click the paws

Jade Stangroom

Salon Manager, Bracknell Groom Room

My passion for dog grooming began when I observed a groomer clipping my Spaniel Springer in my native South Africa. I was inspired and felt that a qualification would help in the pursuit of my career, so I took a six-week training course to learn the basics. As my enthusiasm and knowledge grew, I became aware that I was limited in what I could practice, since the heat in South Africa meant most grooms were a standard comfort clip-off. I made the decision to relocate to the UK at the end of 2011 to pursue my career development and in early 2012 I joined the Farnham Groom Room as an Assistant Stylist.

I was attracted to The Groom Room because of the friendly, professional environment and the training on offer. My Salon Manager when I was in Farnham taught me everything she knew and trained with me every shift; she even took me to Crufts! I learned twice as much in my first six weeks as an Assistant Stylist in the Groom Room as I had in all of my time back in South Africa. The training books that were provided at every stage of my training are great reference guides and now, as a Salon Manager myself, I guide Assistant Stylists through their own training and I can empathise with what they’re enduring. The training is hard work, but there’s no shortage of support, encouragement, and praise.

The company are great at providing the means for me to grow in myself and my most recent achievement is embarking on the Level 3 City & Guilds Diploma for Dog Grooming Professionals. I feel privileged to be able to sit this nationally-recognised qualification and I believe that this is a testament to the value Pets at Home place in their colleagues.

As a Salon Manager, I have received training on the business side of the Groom Room, and I know exactly what is expected of me and the team that I lead, as I know I’ve always got the advice and support of the Store Manager and other senior colleagues at my disposal. I’m more than happy to support neighbouring salons when they need help, as I’ve found that every salon has the potential to have their very own unique breed come in to see them. Even now, I still learn something new every day, be it about a breed I’ve never seen before or a different technique on how to do something learnt from another groomer. In my time here, I’ve worked at the Bracknell, Farnham, Slough and Winnersh Groom Rooms, and each one is both a familiar and a brand new experience!

Jade Stangroom's Pets at Home Journey;

Just click the paws

Jul 2014

Passed Salon Manager training and qualified as a Salon Manager in the Bracknell Groom Room as well as passing my cat grooming training

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