The Groom Room

Learning & Development

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If you’re looking for career progression then look no further. As a successful, rapidly- growing business we need great people, and we tend to find that great people develop great careers with Pets at Home. We have plenty of career possibilities for people with ambition, drive and a passion for grooming.

All of our colleagues in the Groom Room complete our comprehensive in-house training programme – Prep It, Clip It and Snip It. This explains how we do things at Pets at Home, whether it’s grooming, policies and procedures, customer service or health and safety. By the end of the programme all colleagues have everything that they need to style pooches with fabulous results every time!

All of our Salon Managers complete City & Guilds Level 3 introductory qualification.

Find out exactly what learning and career development opportunities we provide for each of our roles in our Groom Rooms.

Assistant Stylists

All Assistant Stylists complete an induction in the grooming salon which covers health and safety, bathing, de-matting, breed and coat recognition, dog behaviour and canine first aid. We’ll also introduce you to our grooming portfolios, which, alongside ‘Prep It, Clip It and Snip It’ which will allow you to show some of the great techniques and skills that you have, as well as identifying areas for development.

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Stylists

Stylist inductions, carried out in the salon by the Salon Manager, cover information about our operating procedures as well as an insight into our grooming portfolios.  These portfolios, alongside ‘Prep It, Clip It and Snip It’ are designed for grooming salons to highlight areas where Stylists excel, as well as identifying areas for development.

We offer various in-house training courses which are designed to provide you with a broader skillset and keep you up to date with the latest trends. Some of these courses involve cat grooming, canine first aid and breed-specific courses.

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Salon Managers

Salon Manager inductions are carried out in a local salon and therefore provide an opportunity to shadow an experienced Salon Manager for a couple of weeks and cover everything about our operating procedures. The Salon Manager’s role involves much more than simply being a fantastic groomer and so we provide all new Salon Manager’s with a workbook to complete which covers all of the additional responsibilities such as driving sales, commerciality, rota planning and building and developing teams, as well as attending a Salon Manager workshop.

We also offer a City and Guilds Level 3 introductory grooming certificate which is a nationally accredited qualification which covers all of the higher technical skills involved in grooming. We offer various in-house training courses which are designed to provide you with a broader skillset and keep you up to date with the latest trends. Some of these courses involve cat grooming, canine first aid, canine anatomy and massage.

We are keen to train each Salon Manager to be a Suitably Qualified Person (SQP) in dispensing licensed medicines, and this comes with a financial reward as part of our “Earn as you Learn” scheme.
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Other things that we do!

We carry out in-house creative styling courses which are demand-driven, and are aimed at keeping our Groom Room teams up to date with the latest trends.

Meet our pets