Meet our Support Office Team
Everyone Should Have a Tail
Being part of a business which is constantly growing brings with it lots of exciting opportunities. We have various support teams within Pets at Home, including Finance, Buying, People, Retail Support, Marketing, Multi-Channel, Product Supply, Merchandising, Business Systems, Property and Store Development, as well as many more…!
All members of our Support Office team are specialists in what they do, interacting together on a daily basis to deliver the common goal of providing great support to our Retail Stores and Groom Rooms.
Our Support Office is quite a unique place – you’d struggle to find many workplaces where you can take your dog to work, enjoy an office BBQ in the Summer or be a member of the choir – but our team really do lead the way in making work good fun!
Our Colleague Tails
Please select a colleague to view their tail!
Olivia Hughes Resourcing Manager
Dharmesh Mistry Commercial Finance Manager
Marie Gibb Availability Manager
Terry Traynor Cash Audit Clerk
Wayne Kemp Store Development Director
Petr Mrihlad Cleaner and Landscaper
Resourcing Manager, People Team
“I joined Pets at Home in July 2005 as a HR Administrator after graduating from University in the June with a BA (Hons) degree in Business Studies. I had gained some prior experience of working in a HR Department whilst on my university sandwich year placement, so I knew that this was a career which I wanted to pursue and my love of animals meant that Pets at Home was the ideal place for me to do this.
During my time in the role I really developed a passion for recruiting people into the business, so attracting and recruiting great people became the sole focus of my role – which led to me becoming a Resourcing Advisor in 2007. In October 2009 I was promoted into my current role as Resourcing Manager, where I am now responsible for all recruitment activity within the business. Pets at Home’s growth and success has really enabled me to carve out my own career here.”
Commercial Finance Manager, Finance Team
“After graduating from Lancaster University with a BA (Hons) degree in Accounting and Finance in 2004, I qualified as a Chartered Accountant before joining Pets at Home in October 2010 as a Trading Analyst. The role involved working closely with the Trading Team to analyse the performance of the business, understand key trends, and formulate action plans to mitigate areas of under-performance
In May 2012 I was promoted to my current role of Commercial Finance Manager, where I now manage a team of three and provide key financial support to the Commercial and Finance Directors. Pets at Home has really evolved in the time that I’ve been here and the fast-paced environment is something that I thrive on in my role. I love the way that each day is different and likely to present a new challenge and I’m really excited about where our growth will take us over the next few years.”
Availability Manager, Product Supply Team
“I have been with Pets at Home since the very early days, starting my career in 1995 as a Store Manager when we opened our 12th store in Crewe. My early career was in Store Management, where I assisted with opening many new stores before accepting a challenging role in 1999 as an Area Manager, covering firstly Scotland and then returning to the Central area.
In 2003 I made the move from retail and came to work in our Support Office, where I have held various different leadership roles over the years. For the last four years I have been managing the product availability team in my role as Availability Manager, where I have responsibility for product availability across all of our stores, ensuring that we have the right products in the right stores at the right time.
I am currently seconded to work on the SAP Project, helping to implement one of the biggest changes that the business has seen. I have been involved in testing the new systems, writing the training material and delivering this to Colleagues within the Support Office.
It has been a fabulous journey to watch the company grow from a small business to being the Best Big Company to Work For in the UK. I am incredibly proud to work with a fantastic team who live the company values every single day.
I love working for Pets at Home where everyone has a genuine passion for pets and that’s what differentiates us from all other retailers. Well, where else can you bring your dog to work with you every day?”
Cash Audit Clerk, Cash and Banking Team, Finance
“I have worked for Pets at Home for 14 years, working within the Finance Department at our Support Office. I am part of the Cash & Banking Team, and my job is to check the stores’ weekly banking summaries and ensure that all cash takings are accounted for and deposited correctly. I look after our East region, which consists of nearly 100 stores, and I have built up some good relationships with my Store Managers. They know that if they have any problems I am always there to assist when they arise.
The Support Office has recently formed a choir, of which I am a member. We meet weekly during lunch time and we all thoroughly enjoy the experience with our coach, who accompanies us on her keyboard. It’s a great way to mix with others colleagues and take some time out to do something a bit different!
I work in a happy, friendly environment and we have various events throughout the year where the whole of Support Office get together and really have a good time. We also have events within our departments such as bowling, curry nights and lunches out.”
Store Development Director, Store Development
“I joined Pets at Home in 1996 as an Assistant Manager at the Guiseley store and within 4 years, after progressing through Deputy and Store Management roles, I became an Area Manager. This meant that I was responsible for managing 15 stores and over 100 Colleagues. I then became a Regional Director in 2006, covering 50 stores.
In 2010 I made a move into our Support Office as Head of Development, being responsible for delivering our store opening programme of opening 20 new stores and 50 new Groom Room’s every year, as well as maintaining and refitting our existing store portfolio.
Making the move to our Support Office in Handforth was initially a huge change for me as I’ve always worked in Retail and so the change took a bit of getting used to! I’ve since been promoted into my current role as Store Development Director.
I’ve had some great times on my journey with Pets at Home and I have worked with some amazing people along the way who really make this place the great company that it is.”
Wayne Kemp's Pets at Home Journey;
Just click the paws
Joined Pets At Home as an Assistant Manager in the Guiseley store
Became Store Manager of Colton
Moved to be the Store Manager of Wakefield
Promoted to an Area Manager
Became Regional Director of the West Region
Moved to Support Office as Head of Development
Promoted to Store Development Director
Cleaner and Landscaper, UK
“I started working at Pets at Home in 2003 at our Support Office in Cheshire – back in those days there were fewer than 100 people working in the office. It’s the people around the place which makes this such a special place to work and what I really like is the chit-chat that I have with everyone whilst I’m busy cleaning the offices.
There’s a real family feel about the place and it makes such a difference to be able to work somewhere where people genuinely care and are in good spirits. Ten years on and there are now over 300 people in our office, so there’s a lot more people for me to have a chat to – and many more desks for me to clean!”