Transport Office Manager - 37.5 hours
Full-time, £45,000 - £45,000

Ref: 26775

Salary: £45,000 - £45,000

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Permanent

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


Transport Office Manager

Stafford Fulfilment Centre

£45,000, 37.5 hours, Mon-Fri office hours


At Pets, our aim is to give the nation’s pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for an Office Manager to join our Transport Team at our Fulfilment Centre in Stafford.


The Role

As the Transport Office Manager, you will be responsible for the smooth running of the day-to-day LGV Transport operation at Stafford FC.

You would be responsible for delivering the Transport schedule and collecting Backhaul from suppliers whilst collaborating with the key stakeholders in the Retail Warehouse operation.

You would also be expected to influence and contribute to the overall delivery strategy within the wider team, keeping appraised and up to date Legal Compliance and Health & Safety legislation. This includes ensuring compliance with PAH Operator Licence undertakings particularly in relation to adherence to drivers’ hours, defect reporting and ensuring vehicles are available for servicing on time.


Key Responsibilities

  • You will be the Main site Operator Licence holder (CPC)
  • Responsibility to ensure all transport compliance is always maintained and adhered to and standards are in line with earned recognition standards.
  • Accountable for all operational & daily aspects of the Transport operation
  • Lead the team of FLM’s and colleagues alike in a common and consistent direction to achieve the SFC vision.
  • Create dedicated team working and a consistent environment across all teams within Pets at Home including all key stakeholders across Support Office, SDC and Warehouse.
  • Lead Continuous Improvement, generating new ideas, sharing best practice, and working as one team across the site.
  • Accountable for performance ensuring efficiencies of all areas are in line with Transport DC budget.
  • Accountable for ensuring any Insurance and Incident reports involving the team are completed in a comprehensive and timely manner.
  • Accountable for ensuring all IDGA cases involving the team are dealt with in a timely manner in line with PAH policies.
  • Accountable for developing high performing teams on your shift.
  • Be a leader in the planning of and attendance at site events and forums (incl. Health & Safety, Continuous Improvement etc.)


What you will bring

  • Transport Compliance Management experience (previously sat in an O License)
  • Knowledge and experience of Logistics operations, transport and or warehousing
  • Skilled at stakeholder and customer relationship management
  • Clear, articulate, and confident communicator – able to engage and influence key stakeholders.
  • Leads with integrity, earns trust, recognises, and admits own mistakes and takes personal responsibility.
  • Creates shared goals whilst allowing a competitive spirit to flourish.
  • Action orientated with the energy and tenacity to succeed in a demanding environment whilst working with challenging systems.
  • Challenge issues across the operation whilst respecting people, invite, listen, and act on feedback from others.
  • Knowledge and experience of Transport operations and relevant management Systems such as FTA Vision, RTC, Paragon and other Transport related systems.


What you will get in return

  • Attractive rates of pay.
  • Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
  • An extra day’s holiday when it is your birthday.
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets’ “Treats” voluntary benefits package


Clickhereto read our Values & Behaviours 

Clickherefor more details and our benefits.


Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.


“Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

Organisation: Pets at Home

Date Posted: 23-07-2024

Expiry Date: 07-08-2024