Digital Product Owner - 39 hours

Ref: 26745

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RN


We are seeking a dynamic Product Owner to oversee the development, enhancement, and maintenance of our products across Digital and Pet Care centres. This pivotal role ensures that products align with business objectives and meet consumer needs, acting as a bridge between consumers, stakeholders, and engineering teams.

In this role the Product Owner will need to work collaboratively with colleagues from across the organisation, research, UX, UI and Engineering to ensure that the vision for the product increment is clearly understood, it solves consumers problems and will create the best possible outcomes for our consumers and the business.

Key Responsibilities

  • Gather all of the requirements associated with the backlog candidates to understand the appropriate sequencing.
  • Stakeholder mapping to ensure the right colleagues are involved throughout
  • Working with stakeholders, data and consumer insight to clearly define the initiative outcomes.
  • Creating product briefs that articulate the problem statements and opportunities
  • Engage with business stakeholders to ensure that product briefs are focused on the key outcomes that align to the business strategy.
  • Provide research and UX with the right level of information to support the Discovery process, ensuring focus on the key outcomes throughout
  • Identify all of the business processes and systems that will be impacted by the initiative
  • Work with Engineering architecture to articulate the requirements
  • Provide updates at key milestones during the process to the business stakeholders
  • Ability to identify when to pivot and stop Product Discovery, ensuring the relevant learnings are shared within the business
  • Manage the delivery sequence for each initiative to deliver the quickest speed to value
  • Work with delivery leads to create small product release increments within the overall initiative, creating a sequence that can be shared with the business to supporting understanding and planning
  • Make sure that the Scrum squad fully understand why the product creates value
  • Represent the consumer and business needs for the product, always being available to answer and support the team
  • Identifying when to engage stakeholders to support key decisions ensuring continual alignment and buy in
  • Accountable for creating user stories and ensuring stories are “ready” for development to begin
  • Accountable for ensuring each story has the correct acceptance criteria associated to it
  • Support the delivery lead with the squad ceremonies
  • Prepare the product launch and associated business readiness activities
  • Prioritise defect or bug resolution
  • Work with cross functional team to sign off on release candidates
  • Effective hand over to the relevant business team/s where appropriate
  • Support ways of working iterations and improvements by championing retrospective actions
  • Measure the product success post launch and identify key defects and optimization backlog candidates

This is a ‘hybrid’ role, so involves working two days per week from our Support Office in Handforth (Cheshire).

Essential Experience, Knowledge & Expertise

The role requires:

  • At least 2 years experience of operating in a product role
  • Strong understanding of the methodology associated with Product Discovery
  • Strong understanding of the Scrum methodology
  • Prior experience of working directly with Engineering squads on a daily basis
  • Hands on experience of working with research, UX and UI teams
  • Demonstrated success in releasing products that have met or exceeded business objectives

Desirable Experience, Knowledge & Expertise

The role requires:

  • Experience in either an Omnichannel organisation or pure play Ecommerce business
  • Proven experience and track record of identifying, implementing and delivering change across an Omnichannel organisation
  • Experience in a direct to consumer environment e.g. retail

Join our team and play a crucial role in creating products that delight our consumers and drive our business forward. Apply now!

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

About our purpose

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care!

Organisation: Pets at Home

Date Posted: 05-07-2024

Expiry Date: 10-08-2024