Operations Support Co-Ordinator - nights - 39.5 hours
Full-time, £28,000 - £28,000

Ref: 26189

Salary: £28,000 - £28,000

Hours: Full-time

Contracted Hours: 39.5

Contract Type: Permanent

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


Operations Support Coordinator

Stafford Fulfilment Centre


The Role

To support the smooth running of the SFC Warehouse operations, ensuring all operational absence is captured and tracked.  To co-ordinate daily operational administration tasks, supporting the Shift Operations Manager with organising and prioritising work coming in via electronic channels.




  • Nights - 18:00 – 06:00 4 on 4 off


Salary - £28,000 + 20% night shift allowance 


Key Responsibilities

  • Responsible for managing operations emails, responding to, filtering, and redirecting emails and escalating any emails that are high profile/ high risk to the duty management/leadership.
  • Produce accurate KPI’s daily for the Operational managers ensuring all information is reliable and precise.
  • Produce and analyse reports for Managers and distribution Leadership team.
  • Manage the absence phone line, taking and returning calls and speaking to colleagues directly regarding absence on shift.
  • Update Time & Attendance /performance systems and trackers with colleagues’ absence
  • Monitor daily absences via time & attendance system, reviewing any unreported absences to ascertain reason/s, completing paperwork as required.
  • Co-ordinate outstanding welcome back to work forms to and from the operational Managers.
  • Adhere to GDPR regulations and confidentiality of all colleague information.



What you will bring

  • Previous administrative experience within a fast-paced office environment is essential with use of Microsoft Word, Excel, Teams, and email.
  • Ability to form collaborative relationships with Operations and support office teams.
  • You are a team player, who respects and adheres to our business values and naturally demonstrates our core behaviour.
  • You help to create a friendly and supportive working environment.
  • Excellent organisation skills and attention to detail
  • Excellent communication and customer service skills, including telephone skills and written communication over emails.
  • Ability to work on own and organise own workload.
  • Excellent organisation skills and attention to detail
  • Ability to effectively contribute to a team environment.


What you will get in return

  • Competitive pay
  • Full-time employment
  • Training and development opportunities
  • Potential industry qualifications
  • Room for career growth within our company
  • A generous Total Reward Package, which includes:
  • Paid annual leave (22 shifts increasing to 24 after 2 years service.)
  • Free on-site parking
  • On-site electric vehicle charging.
  • A paid day off for your birthday
  • An extra paid day off to celebrate a new pet in your family.
  • Cycle to work program for tax-free bicycle purchase.
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Access to a subsidised canteen, discount in Pets at Home stores and more!

(Note: Benefits are pro-rated based on your contracted hours.)


About Us

Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!


*Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.

Organisation: Pets at Home

Date Posted: 07-06-2024

Expiry Date: 22-06-2024