Delivery Support Administrator - 37.5 hours
Full-time, £25,217 - £25,217

Ref: 25620

Salary: £25,217 - £25,217

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Fixed Term

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


Delivery Support Administrator (Transport) - 12month fixed term contract

Stafford Fulfilment Centre


The Role

At Pets at Home, we are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a Delivery Support Administrator to join our Warehouse team on a fixed term 12 month contract to cover maternity leave in our Fulfilment Centre in Redhill, Stafford



4 on 4 off, 12 hour shifts 07:00 – 19:00





Key Responsibilities

  • Provide an effective communication link between our stores and distribution teams.
  • Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans.
  • Communicate with out based delivery teams, providing support and information relating to schedule and store requirements.
  • Communicate to retail colleagues and out based delivery teams around airlock holiday/sickness, including any necessary re-delivery plans.
  • Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently.
  • Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled.
  • Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review.
  • Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team.
  • Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams.
  • Liaise with new store/closure project teams to develop and establish strong communication links and ensure critical path deadlines are achieved.
  • Tracking of promotional orders to ensure outbound is achieved in line with go live dates.
  • Ensure housekeeping of store restrictions log/store walkthroughs/hot stores/emergency store contacts
  • Develop and maintain collaborative relationships to ensure communication and feedback always remains open and honest.
  • Support the SFC transport operation with day-to-day administrative duties.


What you will bring

  • Good organisational skills
  • Proven communication skills both written and verbal – clear communication is key for this role.
  • Able to react quickly to meet changing priorities.
  • Excellent attention to detail
  • Good system and IT skills (Excel, Word, Outlook)
  • Positive can-do attitude.
  • Experience within a similar distribution environment is desirable but not essential.
  • Enjoy problem solving.
  • Capable of working under pressure


What you will get in return

  • Competitive pay
  • Full-time employment
  • Training and development opportunities
  • Potential industry qualifications
  • Room for career growth within our company
  • A generous Total Reward Package, which includes:
  • Paid annual leave (28 days, increasing to 33 days after two years)
  • Free on-site parking
  • On-site electric vehicle charging.
  • A paid day off for your birthday
  • An extra paid day off to celebrate a new pet in your family.
  • Optional annual bonus scheme for hourly employees
  • Cycle to work program for tax-free bicycle purchase.
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Access to a subsidised canteen, discount in Pets at Home stores and more!

(Note: Benefits are pro-rated based on your contracted hours.)


About Us

Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!


*Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.

Organisation: Pets at Home

Date Posted: 20-05-2024

Expiry Date: 01-06-2024