First Line Manager - Warehouse (E-comm) - 37.5 hours
Full-time, £26,400 - £33,075

Ref: 23476

Salary: £26,400 - £33,075

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Permanent

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


E-Commerce First Line Manager

Stafford Fulfilment Centre


At Pets at Home, we are motivated to find the best talent in the Logistics & Distribution industry. This is an exciting opportunity to support a growing business as an FLM within our Fulfilment Centre in Stafford, with excellent development available.


The Role
The role will entail all operational and site aspects of a distribution centre. We are looking for a leader to prioritise people, believe and live the values of Pets at Home, and are enthusiastic about getting better every day.

The role does involve shift work with AM/PM rotational and night shifts available.

Please be aware that although the role is for an Ecomm FLM you may be required to work within other areas of the warehouse dependent on business need.



  • Friday - Monday rotational AM/PM (06:00-14:00 / 14:00-22:00)

30 hours (earn up to £33,075 pa with our attractive attendance bonus incentive)


Key Responsibilities

  • Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.
  • Plan and manage the day-to-day requirements of their designated area to meet demands, using the colleagues available in the areas that suit for that day’s requirements.
  • Monitor all absence from work ensuring all Return-to-Work Interviews are completed, and action taken where required.
  • To consult with Stock Control daily to discuss warehouse cross offs and availability and rectify accordingly, covering any replenishment errors.
  • To ensure all accident / incidents investigations are conducted and reports presented to Health & Safety 
  • Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.
  • Conduct the disciplinary procedure up to the written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.
  • Consult with agency representative daily regarding performance/absence/ holiday/discipline.
  • Consult with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.
  • To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets at Home.


What you will bring
You will have experience in leading a team within a logistics/ warehouse/distribution setting and can use those leadership qualities to inspire yourself and others to achieve daily objectives and support continuous improvement. You will have worked in an automated environment and be proficient with IT and comfortable with WMS systems.

We would like your skills to include:

  • ECOM experience
  • Automation experience
  • Retail experience
  • WLM experience


What you will get in return

  • Attractive rates of pay
  • Holidays – 36 days inclusive of bank holidays, rising to 38 days after two years’ service, dependant on shift pattern.
  • An extra day’s holiday when it is your birthday.
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance: 4 x salary
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets at Home “Treats” voluntary benefits package


About Us

Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!


*Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.

Organisation: Pets at Home

Date Posted: 11-04-2024

Expiry Date: 20-04-2024