Onboarding Assistant - 39 hours
Full-time, £23,365 - £24,000

Ref: 21102

Salary: £23,365 - £24,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


Onboarding Assistant 
Right now we have an exciting opportunity for an Onboarding Assistant to join our People/HR Team at our Stafford Fulfilment Centre. Work cycle is Monday - Friday, standard office hours equating to 39 hours per week with flexibility required to meet business demands. 

We will reserve the right to close the advert prior to advertised closing date if sufficient applications are receieved.

The Role:
The Onboarding/Colleague Experience Assistant will be responsible for providing an operational coordination service to the business and team. They will be responsible for supporting the hiring managers with the processes and tools to enable them to ensure Pets at Home Group has the right people, in the right place, at the right time. Ensuring the candidate experience is seamless, supporting colleagues through the recruitment and selection process, utilising success factors to deliver an end-to-end people service. Colleague Engagement activities and Rewards and Recognition.

Key Responsibilities: 
•    Responsible for ensuring a seamless transition for the candidate from recruitment to start date and through their first week in training
•    Conducting Drug and Alcohol tests as a pre-employment check
•    Collecting Right to Work and criminal declaration documents
•    Updating colleague personnel files
•    Work closely with the Talent Acquisition team and support the operational team with smooth transition for the new candidates into their shift pattern
•    Manage Induction Diary and create New Starter Packs which include rota, pay dates, first 3 days at PAH, absence line information, name badge and access fobs and Locker Fobs
•    Supporting the Colleagues in setting up and using their Success Factors Accounts
•    Support and encourage compliance with policies and procedures throughout the resourcing lifecycle, including ensuring comprehensive and accurate information is maintained in key systems to ensure consistent standards across the team
•    Support Colleague Experience Lead with temp to perm agency recruitment
•    Support Colleague Experience Lead in delivering induction days for agency temp to perm colleagues across days/noons and night shifts and preparing all paperwork ready for each candidate
•    Administration of the Rewards and Recognition program inc Long Service, Colleague of the Period, Team of the Period, Leader of the Quarter, Nibbles. Ad hoc Competitions. This Program may change to suit business needs
•    Designing and sharing communications for engagement activities, seasonal events, colleague incentives and occasions
•    People Skills. In this Role you will be working closely with all teams and colleagues on site
•    Is a team player, who respects and demonstrates the PAH Values and behaviours
•    Is driven to do their best in all situations
•    Helps to create a friendly and supportive working environment


•    Attractive rates of pay
•    Holidays – 28 days including bank holidays, rising to 33 days after two years’ service
•    An extra day’s holiday when it’s your birthday
•    Stakeholder pension plan
•    Personal Health Insurance scheme (if in Pension Scheme)
•    Life assurance: 4 x salary
•    20% Pets at Home discount scheme after 12 weeks service
•    Pets at Home “Treats” voluntary benefits package   


About us:
Pets at Home Ltd has over 430+ stores across the UK and continues to grow and evolve each and every year. Our Fulfilment Centre in Stafford houses both retail and multi-channel operations. The site currently has approx. 900 colleagues with the capacity to expand the operation further. When it comes to creating happy customers, we’re a different breed. That’s because pets and their people come first in all that we do. If you love interacting with pets and people, we think you’ll find life in our fun, passionate and professional teams incredibly rewarding. 

But it’s not just what we do that makes us different to other household name brands. Our approach to looking after our colleagues is different too. We’re committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.

Firstly, there’s our learning and development. All new starters here get exceptionally thorough training so that they can work with confidence right from day one. Then, as they develop their skills and grow in experience, they can take advantage of potential progression opportunities across our Group, which includes Pets at Home, the Groom Room and Vets4Pets.

We also offer a generous Total Reward Package – think a competitive salary, good holiday allowance, opportunities to own shares in the Pets at Home Group, access discounts and even ‘Pawternity’ leave should you add a furry friend to your family!

As well as that, we’ll help to take care of your wellbeing, supporting you to be comfortable in your environment, courageous about taking advantage of new opportunities, and happy and fulfilled in your role!

Organisation: Pets at Home

Date Posted: 12-09-2023

Expiry Date: 27-09-2023