Delivery Support Administrator - 39 hours
Full-time, £24,365 - £24,365

Ref: 20828

Salary: £24,365 - £24,365

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


Delivery Support Administrator
Hours of Work – 4 on 4 off, 12h shifts 0700-1900

At Pets At Home we are motivated to find the best talent in the Logistics & Distribution industry. Right now we are looking for a Delivery Support Administrator to join our Warehouse team in our brand new Fulfilment Centre in Redhill, Stafford

Key Responsibilities:

  • Provide an effective communication link between our stores and distribution teams
  • Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans
  • Communicate with out based delivery teams, providing support and information relating to schedule and store requirements
  • Communicate to retail colleagues and out based delivery teams around airlock holiday/sickness, including any necessary re-delivery plans
  • Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently
  • Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled/repless deliveries
  • Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review
  • Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team
  • Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams
  • Liaise with new store/closure project teams to develop and establish strong communication links and ensure critical path deadlines are achieved
  • Tracking of promotional orders to ensure outbound is achieved inline with go live dates
  • Ensure housekeeping of store restrictions log/store walkthroughs/hot stores/emergency store contacts
  • Develop and maintain collaborative relationships to ensure communication and feedback remains open and honest at all times
  • Support the SFC transport operation with day to day administrative duties
  • Candidate Required:
  • Experience within a similar distribution environment is desirable but not essential
  • Ability to work independently and as part of a team
  • Enjoy problem solving
  • Capable of working under pressure


  • Good organisational skills
  • Proven communication skills both written and verbal – clear communication is key for this role
  • Able to react quickly to meet changing priorities
  • Excellent attention to detail
  • Good system and IT skills (Excel, Word, Outlook)
  • Positive can do attitude


  • Attractive rates of pay
  • An extra day’s holiday when it’s your birthday
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance: 4 x salary
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets at Home “Treats” voluntary benefits package  

About Us:
We’re not just another retailer. So this is not just another distribution centre. Where pets come first, we also look after our customers and our people, ensuring everyone enjoys a good experience with Pets at Home.
But don’t take our word for it. We were voted 5th in the Great Place to Work UK Best Workplaces Large Category 2018 and we were put there by our people who like how much fun it is work here, how much opportunity there is for personal growth and how we all like to give something back.
Along the way, they get to enjoy all the training and development they need to succeed. Plus a comfortable, dynamic working environment that also has computer workspaces, communication zones and our own canteen.
Our colleagues live and breathe the Pets at Home values, bringing them to work every day to deliver for our customers. The teams within our distribution centres play a vital role by ensuring our stores are stocked with exactly what they need, when they need it.

Organisation: Pets at Home

Date Posted: 19-09-2023

Expiry Date: 27-09-2023