Profit Protection Analyst - Vet Business - 39 hours
Full-time, £24,000 - £27,000

Ref: 17086

Salary: £24,000 - £27,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


About the Role

As a Vet Business Profit Protection Analyst, you will report into the Profit Protection Lead. You will support the Profit Protection agenda by utilising data to identify trends, patterns, and transactional anomalies across all practices within the Vet Business. The objective will be to screen for internal fraud, identify weaknesses in systems or processes and support with internal and external investigations.

You will support our teams remit of driving continuous improvement with regards to internal processes, whilst helping to protect the business, our colleagues and our pets against crime and dishonesty.

The Profit Protection Analyst will be primarily based at our Support Office in Handforth.

There is an expectation that the role will be office based 3 days a week., with the option to work remotely for the remaining two days.

Key Responsibilities but not limited to

• Analyse large sets of data; identify trends, patterns and other anomalies which may highlight opportunities to develop systems or process.

• Highlight outliers across performance KPI’s and report these areas of risk back to the business.

• Make recommendations to improve process and compliance and support and monitor the success of process changes.

• Identify gaps in data or access to systems.

• Develop reporting and monitor EPOS data for suspicious transactions, investigate where appropriate and package up internal cases for investigation.

• Support the investigation remotely by liaising with the investigating manager, the Profit Protection Lead and People Team.

• Monitor Client Accounts for anomalies in payments and refunds.

• Monitor insurance payments, discount amounts, modified visits/transactions and debt.

• Manage the relationship between key stakeholders across the business where we are monitoring activity relating to their function.

• Provide timely reporting and action requests for data, attend relevant briefing sessions and meeting where applicable.

• Support the Practices with requests for information and data relating to investigations or security.

• Provide analytical support where appropriate in relation to Profit Protection KPI’s.

• Maintain the Security Incident Log.

About You

• Strong PC literacy with working knowledge of Microsoft Office, particularly Excel.

• Minimum 2 years’ experience in a similar data driven role.

• You will have a high level of PC literacy, particularly in Excel, Word, Outlook and Microsoft Teams with a minimum of 2 years’ hands on experience.

• You will be able to demonstrate excellent communication, inter-personal skills.

• You will have the ability to work within a team, build strong relationships and yet remain independent.

• You must be able to demonstrate strong leadership behaviours, build trust, be transparent and act on these consistently.

• You must be able to work with discretion and professionalism and maintain confidentiality at all times.

Organisation: Pets at Home

Date Posted: 17-03-2023

Expiry Date: 01-04-2023