Registered Veterinary Nurse - Welfare Advisor - 39 hours
Full-time, £22,000 - £28,000

Ref: 14310

Salary: £22,000 - £28,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


About the Role & You

We are recruiting a Registered Veterinary Nurse who has a minimum of two years’ experience, to join our Pets at Home Foundation, our registered charity. This is a great role where you will not only be using your experience daily, but also be supporting our adoption centres inside our Pets at Home centres. You will be offering advice and guidance to our Store Colleagues and Vets around the treatment of unwell adoption pets we have in store. You will also oversee the rehoming of our adoption pets. Not only this, but you will also be educating our Store Colleagues & Vet teams about correct processes and provide treatment authorisations. The role will require daily use of Excel as you will need to report regularly on vet bills and adoption statistics, therefore you should be competent in Excel and data management. Due to the nature of the role, we are looking for candidates who are confident in small animal husbandry, their common illnesses, and treatments. Experience of working in exotic referral is desirable but not essential. The role will require you to be in our Handforth office twice weekly.

You can find out more about the Pets at Home Foundation here

Key Responsibilities (but not limited to)

  • Liaising with our store and vet teams and supporting with the care of our adoption pets
  • Logging cases and authorising treatments
  • Monitoring our Welfare inbox and responding to queries
  • Communicating with our vet teams about correct charges and set fees
  • Analysis of our vet billing and adoption centre data, and reporting of this
  • Providing support to stores and practices around accounts and billing
  • Issuing isolation reference numbers and keeping track of these cases
  • Ensure the charity is kept up to date with any legislative changes and the latest welfare standards
  • Overseeing, updating, and supporting all aspects of the neutering voucher platform
  • Responding to customer enquiries and complaints regarding our adoption pets
  • Working alongside our Communications Coordinator to create veterinary content for our social media channels
  • Supporting with occasional visits to UK pet rescues to support our Grant Team, therefore you must have a clean driving license.
  • Other duties as required to support the Community Team Lead and the wider Charity Team

Organisation: Pets at Home

Date Posted: 01-02-2023

Expiry Date: 18-02-2023