UX Insights and Journey Designer
Full-time, Competitive

Ref: 13652

Salary: Competitive

Hours: Full-time

Contracted Hours: 39 hours per week

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Remote Working with required travel to Handforth Support Office

About us

At Pets at Home, we want our digital teams to evolve the way we do business and shape the future of pet care.

Joining our team means you’ll play a crucial role in advancing our digital capabilities and building a brand-new customer experience. We want to excel in digital, and, as we’re working at scale, we’re backing our teams with considerable investment.

We’re also putting pets and their owners at the heart of our digital transformation. As we bring our stores, vets, groom rooms and specialist hospitals together into a holistic ecosystem of pet care, we’ll give customers a seamless, multi-channel experience that meets their individual needs at every stage.

About your role

As the UX Insights and Journey Designer, you will be accountable for playing a leading role in the UX team for the user journey and user interfaces in the digital channel alongside the Lead UX designer and wider teams.

This role acts as a bridge between the insights team in optimisation, the UX team and the Product Owners in Digital Development to ensure the latest customer insight is shared and understood by the wider Digital department.

Where the UX Designers will support the product team, this role will work closely alongside the insights and testing team in Optimisation.

About your experience

You’ll have a strong track-record of customer experience enhancement, creating high level designs and website optimisation.

Key experience required includes:

  • Designing UI/UX solutions for Desktop, Kiosk, Mobile and Tablet Applications
  • Mapping customer journeys using tools such as Smaply (customer journey design tool)
  • Working within both Agile squads and Waterfall processes
  • Expertise with Adobe XD, Sketch, Creative Suit (Photoshop) and familiar with CC Libraries
  • Good understanding of front-end code such as HTML, CSS, JavaScript
  • Being Familiar with platforms such as Zeplin / JIRA

About our purpose

There are all kinds of personal and professional benefits to being part of our digital team, but it’s also worth remembering that everything we do has a sense of purpose. We’re not just here to sell food or treats, we want to help pets and their owners live happier, healthier lives together. When you make a project a success, there’s a pet and their owner at the other end who are benefitting from your efforts.

Organisation: Pets at Home

Date Posted: 14-12-2020

Expiry Date: 29-01-2021