Retention Marketing Manager
Full-time, Competitive

Ref: 13126

Salary: Competitive

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Engagement / Data / Subscription / Customer / Retention / Marketing


At Pets at Home Group we’re constantly adapting to transform pet care. Join us and work in a large scale CRM programme that will help shape, build and deliver our next-generation holistic pet care service. By joining us you’ll create new ways to support pets and their owners to live happier lives together.


As the Retention Marketing Manager, you’ll be a part of a brand new team which has been created to focus on the lifetime retention of a customer, and subscriptions based models. This is an extremely exciting time for an area in it’s infancy as the scale and consumer base is there and ready to develop, however we need the expertise and focus to own this moving forward.


This is a technical CRM role with a heavy focus on data. We’re looking for someone who understands data, who can challenge, set up data models and analyse this. This role will focus on the subscription based offerings of the business, but there’s scope to move into other areas over time.


We have several key competitors where their entire business focus is based on customer data and subscription based models. This role would really suit someone who has come from a pure play type of background who wants to extend their reach.


Experience required for this role includes:


  • CRM and Marketing experience
  • Data Driven experience – expertise in analysing and manipulating data
  • A subscriptions based background or business model would be a key area of experience. Industries could include financial services, Insurance, Retail etc
  • An ability to challenge and influence – strong stakeholder management skills

The successful individual will be an SME in their space and senior members of the team will look to them to share knowledge and upskill in a variety of areas.


Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.


We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.

Organisation: Pets at Home

Date Posted: 06-10-2020

Expiry Date: 30-10-2020