Head of Digital Operations
Full-time, Competitive

Ref: 13096

Salary: Competitive

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Remote Working with required travel to Handforth Support Office

About us

At Pets at Home, we want our digital teams to evolve the way we do business and shape the future of pet care.

Joining our team means you’ll play a crucial role in advancing our digital capabilities and building a brand-new customer experience. We want to excel in digital, and, as we’re working at scale, we’re backing our teams with considerable investment.

We’re also putting pets and their owners at the heart of our digital transformation. As we bring our stores, vets, groom rooms and specialist hospitals together into a holistic ecosystem of pet care, we’ll give customers a seamless, multi-channel experience that meets their individual needs at every stage.

About your role

You’ll be a core member of our group digital leadership team, reporting to our Group Digital Director. The role comes with significant responsibilities, as you’ll make sure our digital platforms are always fully operational and effective, but you’ll also oversee long-term innovation that supports our wider strategy.

Your leadership will define our ‘go live’ process for implementing platforms changes, as well as how our operational budgets are spent and how our user training is delivered.

As Head of Digital Operations, you will manage a team of digital experts; taking accountability for their performance, motivating them to perform their best, and act as a role model for collaboration across Group Digital and the wider business.

About your experience

You’ll need significant experience in a similar role, either in a pure play ecommerce business or an established multichannel organisation. Complex and large scale operational experience is required.

Whilst you will be able to operate at a strategic level, you will be equally comfortable operating as part of the team when required, helping drive operational activity forward. You will be able to demonstrate a track record of establishing new, robust and rigorous processes and truly transforming digital operations.

Experience in a direct to consumer environment, coupled with knowledge of online retail processes will enable you to thrive from day one, alongside knowledge of the WebSphere Commerce platform.

We’re looking for candidates who can hit the ground running and make a big impact straight away, delivering outstanding leadership and getting involved at all levels. You’ll have an intuitive feel for our customers and a high level of emotional intelligence, combined with a real desire for results.

You should have a tech-related degree or an equivalent technical qualification, e.g. BTeC or HND.

About our purpose

There are all kinds of personal and professional benefits to being part of our digital team, but it’s also worth remembering that everything we do has a sense of purpose. We’re not just here to sell food or treats, we want to help pets and their owners live happier, healthier lives together. When you make a project a success, there’s a pet and their owner at the other end who are benefitting from your efforts.

Organisation: Pets at Home

Date Posted: 06-10-2020

Expiry Date: 23-10-2020