Online Visual Merchandiser - 37.5 hours

Ref: 12625

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Hybrid Working – Handforth Based


About the Pets at Home Group

At Pets at Home Group we’re constantly adapting to transform pet care. Join us and work in a large scale programme that will help shape, build and deliver our next-generation holistic pet care service. By joining us you’ll create new ways to support pets and their owners to live happier lives together.


Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances


About the role

As the Online Product Merchandiser, we’ll look to you to ensure that all products which appear on the Pets at Home website are accurate with engaging content and imagery. This role ensures we create an online experience that is second to none for our customers and so maximises conversion and sales.


You’ll be responsible for creating the online content that customers see for each product (including key features and benefits), ensuring that they can understand what the product delivers at a glance. You’ll do this by gathering and auditing the information from our Technical teams and/or Suppliers and then re-working this in the Pets at Home tone of voice.


This role offers you the opportunity to work closely with the Online Trading Team and other areas within our business to ensure that our product pipeline launches in time and on brand. You’ll play a key role in contributing to our end goal of a fully personalised customer experience that integrates pet care across Stores, Multi-Channel and Vets to deliver a seamless service.


About your experience

You’ll be a creative. Someone who has a background of taking detailed product information and using this to create succinct and engaging content. Copy writing experience and a high level of attention to detail will be key to success in this role.


Our online environment is fast paced so you’ll have a background of working in a similar role in a fast moving retailer. You’ll be able to spot commercial opportunities and prioritise your workload to deliver the most impactful results.


Further key experience required for this role includes:

  • Online Visual Merchandising
  • Excel skills. Demonstrable experience of using Excel to interpret, manipulate and showcase detailed data
  • Analytics. The ability to retrieve, read and interpret data, enabling you to understand the impact of projects what you've delivered and to generate actionable insights so you're always striving to improve
  • The ability to communicate effectively with both internal and external stakeholders
  • Understanding of GA360, Content Square and Bloomreach (or other similar tools) would be beneficial, but training can be given.


About our purpose

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after 


Organisation: Pets at Home

Date Posted: 21-09-2022

Expiry Date: 06-10-2022