Senior Delivery Manager
Full-time, £50,000 - £60,000

Ref: 8311

Salary: £50,000 - £60,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


At Pets at Home Group we’re constantly adapting to transform pet care. Our transformation programme is shaping, building and delivering our next generation holistic pet care service. Our goal is a fully personalised customer experience that integrates pet care across store, multi-channel and vets to deliver a seamless service. The ambition, scale and variety of our work sets us apart, and we’re backed by unprecedented investment.

Analytics is becoming the lifeblood of our Pet Care ambitions across the Group. We have established, and continue to build, an internal analytics capability (our Pet Care Analytics Group) that is creating value by helping us all to make better decisions that improve pet welfare, enable a brilliant customer experience and optimise the working life of our colleagues and partners.

About your role

As a Senior Delivery Manager you will be working across all levels of the Pet Care Analytics Group (PCAG) to manage the demand for our colleagues in Data Science, Insight, Engineering, Visualisation, Platform, CRM and Digital Analytics.

You will engage with key Business Partners and internal Product Owners to plan our activities; making sure that we have the right people, skills, and tools to deliver on our programmes and projects.

This is a challenging role. The PCAG function is in great demand from across our business and those demands can be complex. You’ll need to communicate well across all levels and work to improve things when they go wrong.

The rewards are great though. This is a brand new role and you’ll have full autonomy to shape it how you want with great exposure across The Pets at Home Group. You’ll be the connection between PCAG and the rest of the business, playing a key role in ensuring we have a leading class Analytics capability that can use data to better serve our customers.

About your experience

You’ll be a champion of Agile working practices with a background of mentoring squads to adhere to best practice. As an independent thinker you won’t rest on your laurels but instead take the lead and influence others.

You’ll have extensive experience in project delivery having used a variety of delivery methods, developed processes for managing risk & dependency management, applied appropriate governance & tracking as well as commercial management.

Further key experience includes;

  • Excellent interpersonal and stakeholder management skills
  • Demonstrable evidence of clear reporting to core governance groups and stakeholders
  • Clear experience of managing project budgets effectively
  • The ability to spot trends across the portfolio and identify ways to address particularly repeating risks and issues
  • A background of articulating plans to senior leaders and delivery teams

The ideal candidate will have helped shape and control the delivery of programmes and projects previously, demonstrating an understanding of how to measure progress through quality reviews, identifying improvements and then acting on a plan to implement those improvements.

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.

About our purpose

Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.


Organisation: Pets at Home

Date Posted: 14-01-2022

Expiry Date: 29-01-2022