Digital Product Owner

Ref: 7220


Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Technical Product Owner

Location: Handforth, with flexibility to work from home.

Contract: Permanent

Salary:  Competitive

About the Pets at Home Group

At Pets at Home, we want our digital teams to evolve the way we do business and shape the future of pet care. Joining our team means you’ll play a crucial role in advancing our digital capabilities and building a brand-new customer experience. We want to excel in digital, and, as we’re working at scale, we’re backing our teams with considerable investment.

We’re also putting pets and their owners at the heart of our digital transformation. As we bring our stores, vets, groom rooms and specialist hospitals together into a holistic ecosystem of pet care, we’ll give customers a seamless, multi-channel experience that meets their individual needs at every stage.

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.


About the role

As Product Owner, this role will work with 3rd party providers to integrate customer facing technology to enhance the user experience. The role will also work closely with the Digital Operations team to resolve issues that result in customer contacts to the Customer Service team, alongside fixing and enhancing existing code to resolve defects in a timely manner.

You’ll be a core member of our group digital team, reporting to the Head of Product. The role is accountable for leading the digital product development within a specific area of responsibility, by creating and delivering the vision and roadmap for digital project and functionality.

You’ll work collaboratively with colleagues in Optimisation and UX as well as the immediate Digital team. Strategic working in this role is key as you’ll be looking at customer capability, writing requirement and solutions to ensure a best-in-class digital experience for customers.

About your experience

You’ll be expected to act as the champion and internal expert with regards to digital development. You'll need a strong ability to manage third party suppliers and software developers.

We’re looking for candidates who can hit the ground running and make a big impact straight away by offering sound judgement in informed risk taking in respect of the handling of the Product backlog. You’ll need the ability to plan at a strategic level and demonstrate delivery against that plan. We’ll need to see evidence of you having delivered digital / multichannel development and a proven track record in user story design, estimation and planning.


About our purpose

There are all kinds of personal and professional benefits to being part of our digital team, but it’s also worth remembering that everything we do has a sense of purpose. We’re not just here to sell food or treats, we want to help pets and their owners live happier, healthier lives together. When you make a project a success, there’s a pet and their owner at the other end who are benefitting from your efforts.

At Pets at Home we have an ambitious plan, to become “The Best Pet Care Business in the world” and a key part of delivering this in sustainable way will be our most cherished assets: our People and our Culture. We are a business built on strong values and behaviours which guide everything we do. These are our foundations which will help us to deliver our better world pledge to create a better world for pets and the people who love them.


The Pets at Home Group includes over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. It’s fast-paced, innovative, fun and we put people at the very heart of everything we do. We are committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.


Organisation: Pets at Home

Date Posted: 23-11-2021

Expiry Date: 10-12-2021