E-Commerce First Line Manager - SDC
Full-time, £28,988 - £31,500

Ref: 5138

Salary: £28,988 - £31,500

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Permanent

Location: Swan Valley Way, Northampton, Northamptonshire, NN4 9BD


E-Commerce First Line Manager  


Pets at Home Ltd has over 430+ stores across the UK and continues to grow and evolve

each and every year. Our Distribution Centre in Northampton houses both retail and multi-channel operations. The site currently has approx. 650 colleagues with the capacity to expand the operation further.


This is a really exciting opportunity to join a growing business as a First Line Manager within our retail sector in our DC in Northampton, with excellent progression paths available. You will required to work night shifts (22:00-06:00).



In 3 to 4 years’ time we’re moving to a new purpose-built facility in Stafford, we'd love you to come with us but we realise this might not be for everyone! We’re committed to developing all of our colleagues, so whether your future is within our DC, our wider Group or elsewhere, you'll get the best training and support to develop your skills for now and in the future.



Job Description

Reporting to the Site Shift Manager, responsible for all operational and site aspects of a Distribution Centre.

  • Maintain a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment.
  • Ensure the operation consistently meets the requirements of the business, in terms of quality, productivity, daily and weekly operations reporting and key performance indicators (KPI) management.
  • Identify opportunities for continuous improvement and added value whilst key service levels are not affected.
  • Maintain the accuracy of the warehouse stock file, ensuring stock control processes and controls are adhered to.
  • Responsible for developing a collaborative relationship with internal teams & suppliers to ensure that communication within the operation is consistent.


Principal Accountabilities


  • Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.
  • Plan and manage the day to day requirements of their designated area to meet demands, utilising the colleagues available in the areas that suit for that days requirements.
  • Monitor all absence from work ensuring all Return to Work Interviews are completed and action taken where required.
  • To liaise with Stock Control daily to discuss warehouse cross offs and availability   and rectify accordingly, covering any replenishment errors.
  • To ensure all accident / incidents investigations are carried out and reports presented to Human Resources.
  • Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.
  • Carry out the disciplinary procedure up to the written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.
  • Liaise with agency representative on a daily basis regarding performance/absence/ holiday/discipline.
  • Liaise with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.
  • To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets at Home.
  • Manage all the overtime that is required taking into account the budget figures that have been set within individual areas to meet the business and costs demand.
  • Oversee the holiday entitlement for their areas and manage in line with the site policy.
  • Produce accurate KPI’s on a daily basis for the Site Shift Manager ensuring all information is reliable and precise. 
  • Ensuring that the general standard of housekeeping is to agreed standards.
  • Ensure that all mechanical handling equipment (MHE) is maintained and operated to safe working standards in accordance with health and safety requirements.
  • Ensure all colleagues are fully trained to carry out their tasks effectively.
  • Maintain effective and constructive colleague relations.
  • Represent the warehouse on the colleague improvement forum and health and safety committees.

Will act upon and follow up any other reasonable requests as identified by senior management


Candidate Attributes


  • You will need to be a career focused, highly motivated management professional
  • Have demonstrable experience in leading a team within a Logistics/Supply Chain/Warehouse/Distribution Centre setting
  • Exposure to working in an automated environment
  • Proficient IT capability, comfortable with WMS systems (JDA or similar)
  • Flexible to the ever changing business needs
  • Good leadership qualities, ability to influence change with a flexible approach to work
  • Additional qualifications relevant to the role such as H&S, IOSH, NEBOSH, Fire training, Risk Management and Racking inspections



We are looking for people who will

  • Take pride in what they do
  • Work as a team
  • Strive to be better every day
  • Do what they say they will do
  • Make it fun
  • Put pets before profits


Our teams support each other by being

  • Courageous
  • Honest
  • Respectful
  • Inspiring
  • Supportive


Details of potential packages behavior

  • Salary – Band E, £28,988 - £31,500 depending on experience. If working nights, you will receive 20% night shift premium
  • Holidays 28 days including bank holidays, rising to 33 days after two years’ service
  • An extra day’s holiday when it’s your birthday
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance: 4 x salary
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets at Home “Treats” voluntary benefits package                                        

Organisation: Pets at Home

Date Posted: 17-11-2021

Expiry Date: 15-11-2031