Digital Optimisation Lead (1 Year FTC)

Ref: 2941


Hours: Full-time

Contracted Hours: 39

Contract Type: Fixed Term

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


About us


Pets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a fantastic opportunity to come and work for an award winning company who put people at the very heart of everything they do.


About the role


We are looking for a Digital Optimisation Lead to join us and manage the end-to-end optimisation testing process across multiple group platforms, supported by the Digital Optimisation Specialist to cover maternity leave.  This is a great opportunity for someone to support an established Conversion Rate Optimisation team on current roadmap priorities and also shape the future as we test and learn to deliver a complete platform migration and new customer experience.


You will work closely with the Digital UX, Design and Development teams to continually test and rollout the most effective, optimised, relevant and ultimately personalised experiences for existing and prospective customers – always focusing on commercial site performance and customer experience.


This role will combine elements of data analysis to deliver data-driven testing and campaign optimisation, through the full digital development recommendations.


Key responsibilities:

  • Manage the end-to-end optimisation testing process, including prioritisation, requirements gathering, test implementation, measurement, analysis and next-step recommendations

  • Optimising conversion funnels through the site, reducing customer friction and increasing conversion rate across key customer journeys

  • Support the Digital Marketing Acquisition team and agency work-stream to improve ROI on marketing spends, with key focus on paid traffic optimisation

  • Align testing priorities with the strategic initiatives of Project Polestar and transfer from BAU to the future experience through test and learn on proto-types, working closely with Product Owners and the UX team & agency

  • Work with the Proposition team and support key strategic acquisition and retention opportunities such as Flea Subscriptions, VIP sign-up, Easy Repeat and Puppy & Kitten club registration

  • Regularly analyse and report on the performance of testing initiatives, reporting on key metrics, providing insights and recommendations for next steps and iteration

  • Conducting Quantitative and Qualitative analysis using Hotjar across group platforms to inform on customer insights

  • Using Google Analytics and Content Square data to analyse data and test performance

  • Lead the test and learn process for product recommendation placements across the site

  • Suggest Data Layer enhancements to increase personalisation opportunities for customers


The ideal candidate will have experience planning and executing AB/MVT testing (direct experience with AB Tasty is preferred) and will have experience in a similar role, ideally within a commercially focussed ecommerce business. Proficient knowledge in HTML, CSS and ideally JavaScript, with the ability to communicate technically and confidently with development teams and the experience to build and deliver from basic tests through to personalised site experiences is a must in this role. If you’re analytically driven, have experience using Google Analytics 360 and have solid understanding of UX – we would love to hear from you!


Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

Organisation: Pets at Home

Date Posted: 22-07-2021

Expiry Date: 23-08-2021