HR People Advisor *12 Month FTC*
Full-time, Up to £27,000 per annum

Ref: 14137

Salary: Up to £27,000 per annum

Hours: Full-time

Contracted Hours: 39

Contract Type: Contract

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


People Advisor (12 Month FTC)

Location: Handforth (May consider Remote Working)

Contract: 12 Month Fixed Term Contract (flexible working / part time hours may be considered)

Salary: Up to £27,000 depending upon experience

About the Pets at Home Group

At Pets at Home we have an ambitious plan, to become “The Best Pet Care Business in the world” and a key part of delivering this in sustainable way will be our most cherished assets: our People and our Culture. We are a business built on strong values and behaviours which guide everything we do. These are our foundations which will help us to deliver our better world pledge to create a better world for pets and the people who love them.

The Pets at Home Group includes over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. It’s fast-paced, innovative, fun and we put people at the very heart of everything we do. We are committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.

About the Role

As a People Advisor, you will be responsible for delivering a proactive HR service to our retail stores across the UK. This role is challenging, busy and very rewarding and you will be joining a team who are energetic and focused on achieving the highest standards and exceeding our colleague’s expectations. Occasional travel may be required where face to face support is essential for particular situations.

Key Responsibilities;

  • Provide timely, professional HR advice to Store Managers and Area Managers particularly on HR policies, procedures, and terms & conditions of employment. This will be mainly telephone based and in written format, but could also be face to face where required.
  • Take responsibility for cases across the regions and to proactively manage these cases to ensure that advice is provided in a timely manner and concluded appropriately.
  • Provide advice & guidance to the Area Managers and Store Managers on HR issues to promote HR best practice, minimise risk to the practices and support business performance.
  • Coach and support colleagues from individual stores and the Area Managers who are involved in ER cases to ensure they fulfil their role effectively.
  • Attend complex hearings / meetings to offer advice & note take if required.
  • Check and advise on outcome letters for individual cases.
  • Maintain colleague records on the HR system, including processing changes in personal details, notification of maternity / paternity, resignations etc.
  • Enter all cases onto the HEAT system ensuring records are up to date and documented accurately.
  • Input into HR reporting / management information as required.
  • Maintain awareness of the impact of employment legislation changes and ensure up to date legal compliance in all HR activities.
  • Provide input to payroll activity & related administration.
  • Involvement in regional operations meetings as required.
  • Ad hoc project work.
  • Role model effective relationships across the wider Group People Team, People Services team, People Partners and wider People team.

Skills & Knowledge Required;

  • Previous Human Resources experience required, including guiding and support managers in HR / ER issues over the telephone.
  • Working knowledge of UK employment law essential.
  • CIPD qualified or working towards qualification.
  • PC literate (Word processing, spreadsheets, databases).

Personal Attributes;

  • Strong collaborative team player
  • Excellent organisational skills and attention to detail
  • Strong communication and interpersonal skills
  • Able to show initiative
  • Ability to time manage
  • Ability to work under pressure and to deadlines
  • Good problem-solving skills and diplomacy
  • Flexible, commercial approach
  • Sound administrative and IT skills
  • Self-motivation and enthusiasm

The Benefits;

  • Up to £27,000 per annum (dependent upon experience)
  • 33 days pro rata paid annual leave (including bank holidays)
  • Birthday Leave - 1 day extra leave to celebrate your Birthday
  • The option to buy extra holidays
  • Pension Scheme
  • Colleague Discount- 20% discount for you (plus one family member). This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services, and Pet Plan Insurance!
  • “Treats” benefits- an online range of offers and discounts which are available exclusively to Pets at Home Colleagues
  • Life assurance
  • Contributory Private Health Care
  • Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
  • Free Car Parking
  • Free Gym
  • Colleague of the Month Awards
  • Cycle to Work Scheme

Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.


Organisation: Pets at Home

Date Posted: 10-06-2021

Expiry Date: 30-06-2021