Group Infrastructure Engineer

Ref: 12289

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


At Pets at Home Group we’re constantly adapting to transform pet care. Our transformation programme is shaping, building and delivering our next generation holistic pet care service. Our goal is a fully personalised customer experience that integrates pet care across store, multi-channel and vets to deliver a seamless service. The ambition, scale and variety of our work sets us apart, and we’re backed by unprecedented investment.


About the Role

As a Group Infrastructure Engineer you’ll work within the Group Infrastructure team and focus on cloud technologies (Azure & AWS).


You’ll take ownership of the day-to-day management, maintenance and configuration of the Azure platform and act as point of contact for any issues, incidents or problems.


There’ll be a focus on ensuring that the organisation is making full use of the platform’s capabilities through process automation so you’ll understand all aspects of the configuration and it’s technical/functional capabilities.


Further responsibilities will include:

  • Being the primary contact for support of the Azure and AWS platforms
  • Ensuring all issues and incidents are managed and where necessary include the wider Group IT teams
  • Preparing, run and test reports that ensure the health of the platform
  • Working with our Infrastructure, Operations and Data Teams to implement monitoring, ensuring issues are spotted and managed pro-actively
  • Managing 3rd party relationships to ensure suppliers are meeting and exceeding their SLAs in relation to provision of the service
  • Completing regular internal system audits
  • Understanding capacity and run costs associated with the environments
  • Working with the Implementation teams
  • Engaging and build relationships with external 3rd party support partners as needed for system maintenance/support/troubleshooting
  • Working collaboratively with other teams across the Group IT function


About your experience

You’ll be an experienced Infrastructure Engineer who has achieved both the Microsoft Azure Administrator and Microsoft 365 Certified certifications. You’ll have a background of owning complex AD installations that includes design, backup, upgardes, simplification and management.

Experience with Azure AD (including MFA) is essential and you’ll have previously supported and developed Azure and/or AWS.


Other key experience includes;

  • Experience of creating documentation, including high level diagrams
  • Supplier Management
  • 3rd Line Support
  • Windows server (2008-2019)
  • Powershell – user management
  • Cloud billing/monitoring
  • Devops + sysops (Cloud)


Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.


About our offer

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.

We have adopted a hybrid working model and would require you to attend our Support Office in Handforth (Cheshire) a minimum of once per month.

Headline benefits include;

  • Annual bonus potential of 10% of salary
  • Annual leave entitlement of 36 days (including bank holidays) rising to 38 after two years of employment
  • An extra day off for your birthday
  • Healthcare contribution
  • Restricted stock plan potential of £500 annually
  • Life assurance x 4
  • Company pension contribution of 6.5%
  • Colleague discount of 20% across our family of businesses (Pets at Home, Groom Room and Vets)
  • Sharesave scheme

Organisation: Pets at Home

Date Posted: 02-08-2022

Expiry Date: 01-10-2022