Onboarding Assistant
Full-time, £20,000 - £21,000

Ref: 11422

Salary: £20,000 - £21,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Fixed Term

Location: Stanley Matthews Way, Stoke-on-Trent , Staffordshire, ST4 8GR


On-boarding Assistant 

Right now we have an exciting opportunity for an On-boarding Assistant to join our People/HR Team at our Distribution Centre - Stoke on a fixed term basis for 12 months

The Role:
The Onboarding Assistant will be responsible for providing an operational coordination service to the business and team. They will be responsible for supporting the hiring managers with the processes and tools to enable them to ensure Pets at Home Group has the right people, in the right place, at the right time.  Ensuring the candidate experience is seamless, supporting colleagues through the recruitment and selection process, utilising success factors to deliver an end to end people service.

Key Responsibilities: 

  • Responsible for ensuring a seamless transition for the candidate from recruitment and initial offer through to start date.
  • Work closely with the Talent Acquisition team and support the operational team with arranging D&A and right to work checks.
  • Conduct numeracy and literacy testing in a controlled and fair conditions for all Warehouse Colleague candidates
  • Manage Embarkation diary and create Embarkation packs which include rota, pay dates, first 3 days at PAH, absence line information, name badge and fob allocation.
  • Support and encourage compliance with policies and procedures throughout the resourcing lifecycle, including ensuring comprehensive and accurate information is maintained in key systems to ensure consistent standards across the team
  • Responsible for ensuring a seamless transition for the candidate from recruitment and initial offer through to start date.
  • Accountable for temp to perm agency recruitment, through liaising with the site resource planning Manager regarding volume recruitment forecasts and communicating with all key stakeholders on the plan each period.
  • Accountable for organising and delivering induction days for all agency temp to perm colleagues across days/noons and night shifts and preparing all paperwork ready for each candidate, liaising with the Operational Teams and H & S to deliver their segments on the day.
  • Processing payroll numbers on uniform order and working closely with site administrator regarding new starter orders. Collating all colleague paperwork and updating personnel records where appropriate


  • Attractive rates of pay
  • Holidays – 28 days including bank holidays, rising to 33 days after two years’ service
  • An extra day’s holiday when it’s your birthday
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance: 4 x salary
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets at Home “Treats” voluntary benefits package   

About us:
Pets at Home Ltd has over 430+ stores across the UK and continues to grow and evolve each and every year. Our Distribution Centre in Northampton houses both retail and multi-channel operations. The site currently has approx. 650 colleagues with the capacity to expand the operation further.
When it comes to creating happy customers, we’re a different breed. That’s because pets and their people come first in all that we do. If you love interacting with pets and people, we think you’ll find life in our fun, passionate and professional teams incredibly rewarding. 
But it’s not just what we do that makes us different to other household name brands. Our approach to looking after our colleagues is different too. We’re committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.
Firstly, there’s our learning and development. All new starters here get exceptionally thorough training so that they can work with confidence right from day one. Then, as they develop their skills and grow in experience, they can take advantage of potential progression opportunities across our Group, which includes Pets at Home, the Groom Room and Vets4Pets.
We also offer a generous Total Reward Package – think a competitive salary, good holiday allowance, opportunities to own shares in the Pets at Home Group, access discounts and even ‘Pawternity’ leave should you add a furry friend to your family!
As well as that, we’ll help to take care of your wellbeing, supporting you to be comfortable in your environment, courageous about taking advantage of new opportunities, and happy and fulfilled in your role.
We are moving to a new purpose-built facility in Stafford, and we'd love you to come with us but we realise this might not be for everyone! We’re committed to developing all of our colleagues, so whether your future is within our DC, our wider Group or elsewhere, you'll get the best training and support to develop your skills for now and in the future.

Organisation: Pets at Home

Date Posted: 13-06-2022

Expiry Date: 14-07-2022