Meet our Distribution Team
Everyone Should Have a Tail
Our Colleagues get a real buzz from working in a warehouse environment where they are hands-on and at the forefront of activity. Working in a high speed environment to ensure that orders are picked, packed and wrapped on time requires Colleagues to thrive in an energetic and fast-paced environment.
Buddies are highly skilled and friendly colleagues who show great commitment to the high standards that are important in our Distribution Centres. Our population of buddies train our new colleagues as well as keeping the skills of existing colleagues up-to-date.
Section Leaders are hands-on people and are responsible for operational teams, ensuring their colleagues are both motivated and engaged. Working amongst the team, Section Leaders offer support and direction and are responsible for resolving any issues that may occur.
Our Managers are hands-on people with a passion for warehousing and distribution and delivering excellent service whilst fully engaging their teams. To be a successful Manager you’ll be driven, focused and thrive on the challenges that come with working in a rapidly growing, fast paced environment. Our Managers play a crucial part in the Distribution Centre’s being a well organised and forward thinking team.
Our Colleague Tails
Please select a colleague to view their tail!
Iftaher Hussain Warehouse Manager
Paul Watts Airlock First Line Manager
Andy Hutchinson Warehouse Trainer
Tim Lyman First Line Manager
Warehouse Manager, Stoke Distribution Centre (NDC)
“I joined Pets at Home back in August 2003 as a Warehouse Operative and as a result of my hard work I was promoted to Section Leader in the December of that year. The role included the day to day running of individual areas within the warehouse, delegating duties to all colleagues on shift and mentoring and driving productivity.
In February 2010 I was promoted again to Senior Section Leader and felt that I was well on my way to progressing towards my goal of becoming a Warehouse Manager. I spent a lot of time shadowing Warehouse Managers in order to gain knowledge and experience in all aspects of managing a busy warehouse operation and I finally achieved my goal in February 2011 when I was promoted into my current Warehouse Manager role. The role involves the management of the warehouse operation including Goods Receiving/Outgoing, driving productivity though the close monitoring of KPI’s, keeping a tight control on health and safety and all aspects of colleague interaction and engagement.
As a Warehouse Manager I continue to grow my skills and always want to progress further. Good examples of this are the recent courses I have completed such as First Aid at Work and IOSH which have given me valuable health and safety knowledge. I have also more recently completed HR employee relations training and presentation skills training which have helped to further develop my skills and confidence.
I have certainly progressed a lot over the years that I have worked here and I owe a lot to the team which have supported me in my development. I love working for Pets at Home, we have a great team and I would recommend it as a fantastic place for anyone to work.”
Airlock First Line Manager, Northampton Distribution Centre (SDC)
“My career with Pets at Home began in December 2008 when I was employed as an Airlock Representative at the Northampton store, making deliveries to other stores in the dead of night in all weathers, then returning to store to work the remainder of our delivery. I stayed at Northampton for just over a year, and then progressed to be the Night Shift Manager at our Hemel Hempstead store. There were 3 of us who made up the night shift team, and my role involved maximising sales opportunities whilst maintaining and improving cleanliness levels within the store as well as working the night’s delivery which was sometimes up to 26 pallets per night!
I worked at the Hemel Hempstead store for just over a year when I joined the team at our brand new Distribution Centre in Northampton (SDC). Since joining the team as a first line manager (FLM) I have established myself as part of a new and highly successful management team.
When an opportunity came up for a FLM (First Line Manager), dedicated to the airlock delivery team, managing a group of colleagues who accompany drivers to stores to unload the delivery, I knew that I would have the right skills to make the role a success. My job involves working with the stores, the transport team, the warehouse team and my own growing team of colleagues and keeps me on my toes! Since taking over the management of the Airlock team, I have successfully overseen the team increase from 13 to 25 dedicated reps!
Pets at Home is more than just a job to me, it’s the kind of place where you don’t mind putting in a few extra hours and I can hand on heart say it’s the best job that I’ve ever had! I would happily recommend the company to anyone!”
Warehouse Trainer, Stoke Distribution Centre (NDC)
“I joined Pets at Home as a Nightshift Picking Colleague at the NDC in September 2003 and after some guidance from the management team I became a Goods-Out Colleague 5 months later, loading trailers of all shapes and sizes with their deliveries to store. I really enjoyed this position and the team worked really well together. I had joined Pets at Home with an ITSSAR (Independent Training Standards Scheme and Register) Instructors licence, so when a Warehouse Trainer position became available I was offered the position and moved into this role in March 2004. Over the years I have trained many new Colleagues in the business, completed all Colleagues’ Mechanical Handling Equipment Training (MHE) refreshers and also train other Colleagues on a variety of MHE i.e. Reach Trucks, Counterbalance Trucks etc.
Since starting with Pets at Home I have completed lots of training to keep my qualifications up to date and learnt new skills along the way. In January 2009 I passed my NVQ level 2 in Distribution, Warehousing and Storage Operations and in November 2010 I passed my CIEH Level 3 Award in Training Skills and Practice. In September 2012 I renewed my Moffett license training and have used this to train other Distribution Colleagues in both of our Centres in Stoke and Northampton. I’m regularly recognised for my training skills- being awarded Distribution Centres’ Colleague of the Month Award in November 2012 and again in March 2013 and I was asked to help train Colleagues in the Ride-Away equestrian store which Pets at home acquired. My role here at Pets at Home is varied and challenging but it’s the best company I have worked for throughout my career!”
First Line Manager, Northampton Distribution Centre (SDC)
“I joined the company in January 2012 as a Warehouse Colleague, developing my skills in each area of the operation and quickly progressed to the role of Warehouse Buddy. I enjoy using and sharing my skills with new and existing colleagues, helping us to get better every day and making Pets at Home a truly amazing place to work! It allowed me to work closer with the management team, learning new skills to help my aspirations of progression.
At the end of 2012 I won the title of “Colleague of the Year” for the SDC and was very proud that my hard work had been recognised.
I was even more delighted in 2013 year when my hard work and career aspirations joined forces and I was successful in my application to become a First Line Manager.
My job is fun, involves considerable teamwork to get things done to a quality standard and I am really proud of my position and the work that I do. It’s great to work for a company that encourages personal development towards your career goals and rewards and recognises the effort that you put in.”